Data Recovery Process

Fill out the required paperwork here, and ship or bring in your damaged media to Flashback Data’s lab. Use our Submit a Case online form to fill out the required paperwork electronically and print a free, prepaid UPS shipping label. If you would rather fill out the paperwork manually, we can send it to you via email.

We will check your job into our system, and send you an email notifying you that the media arrived safely. The email will contain a username and password to easily track the status of your data recovery job via our client portal.

Once our technicians have diagnosed your drive, you will receive a firm quote for what the successful recovery will cost. At this point you can choose to accept the recovery quote, or decline it. If you decline the quote, you will only be due return shipping (if you need your device shipped back). Your card will only be charged at the end of the job, when we have a successful recovery.

If you chose to proceed with the recovery, we will then begin the recovery process. You can always view the status of your recovery via the client portal, or check on it by calling us at 866-786-5700. Once we have a successful recovery, we provide you with a file listing of what we recovered. This is a sneak preview of everything we recovered. This way, you can ask us any important questions before authorizing your payment.

After reviewing the file listing and approving payment, we will go ahead and transfer the recovered data to another form of media for you. We will then ship the data back to you or you can pick it up at our facilities.

That is it! If you have any questions, feel free to contact us at any time.