Data Recovery Process

The Flashback Data Recovery Process:

After speaking to a Flashback Data customer service representative you will be given a quote based on your scenario. We will let you know how the process works and give a time estimate depending on the service level you choose. We have every option from low-cost, low-priority all the way to emergency and same day service.

Step 1: Paperwork

Fill out the required paperwork here and ship or bring in your damaged media to Flashback Data's lab.  Using the link provided or clicking 'Send your Media!' below will allow you to fill out our paperwork electronically and get a free UPS shipping label if you would like.  If you would rather fill out the paperwork manually, we can send it to you via email.

Step 2: Check in

We will check your job into our system and send you an email and call you notifying you that the media arrived safely. The email will contain a username and password to easily track the status of your data recovery job along the way via our client portal.

Step 3: Diagnosis

Once our technicians have diagnosed your drive, you will receive a firm quote of what the recovery will cost. At this point you can choose to accept the recovery or decline.

Step 4: Recovery

If you chose to proceed with the recovery, we will then begin the recovery process.  You can always view the status of your recovery via the client portal or by calling us at 866.786.5700. Once we have a successful recovery we provide you with a file listing of what we recovered in order for you to check and verify a good recovery.

Step 5: Transfer

After reviewing the file listing and approving, we will go ahead and put the recovered data on another form of media for you. We will then ship the data back to you or you can pick it up at our facilities.

That is it!  If you have any questions feel free to contact us at any time.

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