AUTHORIZED DROP-OFF CENTERS
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Our forensics laboratory is located in Austin, Texas, but we do accept cases from across the nation.
We have set up partnerships with various computer service and electronics stores to help you with getting your damaged media to our data recovery lab. See below to find your nearest drop-off location.
NOTE: Please bring your online forms and shipping label printed out to the drop off center for fastest service. Digital Forensics customers need to contact the Austin Lab directly for evidence submission.
HARD DRIVE PACKAGING & SHIPPING INSTRUCTIONS
Remove Hard Disk from computer. Be sure to touch something metal to ground yourself before handling static sensitive devices.
Place Hard Drive in an anti-static bag or anti-static bubble wrap.
Place disk in box with at least 2″ of foam or packing material on all sides to prevent damage during transit.
Seal box securely and mark FRAGILE on the box. Always send via Next Day Air when possible. Please include your Data Evaluation form in the box.