Mobile Device Recovery


We can recover data from all damaged, corrupted & infected devices, both personal & business

Mobile Data Recovery Service for All Cell Phone Types

Mobile Data Recovery Services from True Industry Experts

Flashback Data offers risk-free data recovery services for your mobile devices. Mobile devices, like cell phones and tablets, are critical to operate in today’s society, so a surprise data loss can be absolutely devastating – whether that looks like. While mobile devices are tricky to recover, we have the experience and the technology needed to get the job done.

With our advanced R&D and specialized technicians, we are on the cutting edge when it comes to recovering your mobile device. We have experience with deleted texts and photos, firmware failures, destroyed devices, tablets, and phones with water damage, and hardware failures.

Our recovery techniques allow us to repair and recover your critical data from any type of mobile device, including iPhone data recovery, Android data recovery, iPad data recovery, Surface Pro data recovery, and more.

To speak with one of our mobile data recovery experts, contact us at 866-786-5700.

Data Recovery

We Retrieve Your Data from Damaged, Hacked & Corrupted Devices, for Consumers & Business

Data Forensics/Investigations

We Recover Lost & Hidden Data on Devices & Accounts for Attorneys, Law Enforcement & Governments

Flashback Data™ Is Recognized for Data Recovery Expertise:

What Are The Common Causes of A Mobile Device Failure?

Mobile devices fail for a multitude of reasons, including:

  • Wear and tear. Using phones and tablets daily will wear them out and cause failure in the long run.
  • Impact. Roughly handling a phone or tablet, dropping them, or accidentally bumping into them while plugged in will cause problems over time, such as loose or disconnected components.
  • Liquids. Accidental coffee spills, water damage, and other intrusive liquids can harm external and internal electronic components.
  • Electrical problems. Power surges and electrical storms can damage the function of mobile devices
  • Overfull storage – when a mobile device has too many files on it (such as a host of photos and videos), the operating system can fail, and “brick” the device.
  • File deletion – When texts and/or photos are deleted (whether it’s intentional or not)
  • Logical failure. Operating system errors, viruses, and accidents can lead to a malfunctioning device.
  • Manufacturer’s defect. Many drives fail from firmware bugs or faulty parts. Manufacturers may have warranties against failures, but they will replace the device and not the data.

Signs of an Impending or Current Mobile Device Failure

Mobile devices will show signs of failure. Check to see if your device is showing any of these symptoms:

  • Passcode does not work, despite being the correct passcode
  • Device is unable to reach the login screen
  • Typical functions take longer to execute, screens load slowly, or you have to attempt actions multiple times
  • Endless loop when rebooting the device (for example, never getting past the Apple logo on startup)
  • Computer does not detect the device when it is plugged in
  • Files are unable to be deleted, moved, or edited

Error-14 And Deleted Data

Error-14 is a specific iPhone crash that is unfortunately unrecoverable. You may have an Error 14 if…

    • If you have thousands of photos and videos on your phone that you never delete
    • You recently attempted to run a system update, or a system update was recently released
    • You are in a “boot loop” – when you try to boot up the phone, it gets stuck at the Apple logo, and may even get stuck rebooting to that same spot over and over.
    • You plug your phone into your computer, and iTunes reports an Error-14, or asks to factory reset your phone.

Mobile Device Recovery Process

One of Flashback Data’s customer service representatives will provide you with a scenario-based estimate, and an explanation about how the process works. We also provide a time estimate depending on your chosen service level and failure symptoms. We offer many options from low-cost and low-priority, to emergency and same-day service.


Fill out our Submit a Case form to electronically submit your case, and receive an optional UPS shipping label for free. We can always send the paperwork through email if you want to fill it out manually. You can ship your damaged media to us, or bring it to one of our labs.


We will send you an email and call you once your mobile device arrives safely and we have checked in into our system. The email will contain a username and password to easily track your mobile data recovery job’s status via our client portal.


Once our technicians have diagnosed your mobile device, you will receive a firm quote of the recovery cost. At this point, you can choose to accept or decline the recovery quote.


If you accept the recovery quote, we will begin the recovery process. You can always review your recovery status via the client portal, or by calling us at 866-786-5700. We will provide a file listing of the information we have recovered, so you can check and verify it is a good recovery.


We will place the recovered data on another destination media (like a flash drive or a hard drive) after it is reviewed and approved. We will then ship the data back to you, or you can pick it up from our facilities.

That’s it! If you have any questions, feel free to contact us at any time.