Frequently Asked Questions about our data recovery services:

I have lost some very important data. What do I do now?

First and foremost, turn off all power to your computer immediately! If you continue to leave your system running, or try to recover the data yourself, you will lower your chances for a successful recovery significantly. Do not run any software utilities on your computer. Many of these tools will change the structure of the data on your disk and possible cause more damage. Send your media in to a professional who has the tools and proper equipment to ensure a safe recovery. We have seen countless times where people try to recover the data themselves or have a technically inclined friend help, only to cause the drive to become unrecoverable. Please, at least call us first.

But my hard drive is making a clicking sound, can you still recover it?

Yes we can! A clicking hard drive usually means that your drive has internal mechanical parts that have failed. In order to recover mechanically failed drives, a clean environment is needed. Flashback Data's recovery lab is equipped with a Class 10 clean environment. The class number refers to the maximum number of airborne particles greater than or equal to one-half of a micron that would be allowed in one cubic foot of clean environment air. Therefore, A Class 10 clean room would not contain more than 10 particles bigger than half a micron in a cubic foot of air.

How can I ship my damaged media to Flashback Data?

Contact Flashback Data by calling our toll free number at 1.866.786.5700 or by filling out our online forms (Just click 'Send your Media' at the bottom of this page). Package your damaged media in a anti-static bag in a box at least twice the size of the hard drive or media itself. Pack the media with plenty of packing materials to ensure no movement while in transit. When shipping, next-day air service is recommended for the least possibility for damage during transit. Please include your service agreement in the box.

Is there a charge if the data is unrecoverable or I change my mind?

Flashback Data has a No Data, No Fee policy. If we cannot recover the data you are looking for we will not charge you.

I found a place that can recover my data for a very low flat rate, why do you give me a price range?

Our quote ranges are based on the best and worst case scenario. The recovery of your mission critical data is not something that should be taken lightly. Please research the company to whom your are trusting your valuable data

My documents are confidential. How can I be sure that they will remain confidential?

We offer our clients a secure environment so you can be sure that only authorized personnel have access and your document remain private. All employees undergo an FBI background check and are Licensed PI's. Our recovery work is done in our secure lab, and only data recovery technicians have access to this part of our facility via biometric scanners. We monitor the access to our lab very closely. Please see information about our lab in the Links below.

What is the best way to send my data to you?

You can download our hard drive data evaluation forms on our web site by clicking 'Send your Media' at the bottom of any page. Then, follow the steps on our Hard Drive Shipping Instruction page below to ensure that your data makes a safe arrival to our lab.

How will I receive my data back once it has been recovered?

You can choose how you would like to have your data returned to you. We can provide the data on Flash Drives, External USB 3.0 Hard Drives (at additional cost) or you can provide your own Flash Drive or Hard Drive for us to use for your destination media.

Now that I have my data back, how can I ensure that I will not lose my data again?

You can never be certain when a data disaster might happen, but you can take many steps in order to protect your vital information. Backing up your data is the most important task to prevent data loss from happening again. Always have another copy of your data at another location, and make sure that your data can be restored by verifying all backups. Please consider a remote backup service as one of the best alternatives to local backups. It is automatic and extremely secure.

Important Links:

Our Process

Read about how our process works from your computer to our lab and back.

Risk Free Evaluations

Read about our No-Data, No-Fee Guarantee and get your media evaluated at no cost.

What We Recover

Learn about all of the types of media and system types we recovery from.

Our Lab

Read all about our accredited data recovery lab.

Shipping Instructions

Read about how to package and ship your hard drive properly.

And as always, please feel free to contact Flashback Data via phone or web form at anytime 24 hours a day 7 days a week.




Just click the button to the right to submit a case. We will even pay for shipping!