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Title: Electronic Engineering Technician
Code: dr03

Job Description:

Serves customers by providing the best solution and customer service experience for their technology repair needs to recover iPhone, Samsung, iPad, SSD, and many more flash devices.

Responsibilities:

  • Micro-Soldering repair on mobile devices
    • Need to understand how to interpret schematics and have good experience with solder rework station tools
  • “JTAG” and Chip Off capabilities for data recovery purposes
  • Diagnose, troubleshoot, debug, and repair mobile devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Ensure that all recoveries meet or exceed Flashback Data, LLC. quality standards
  • Greet customers in a friendly, professional manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a laboratory visit
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and professional appearance of the laboratory
  • Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Qualifications:

  • Advanced knowledge of circuits and repair
  • Ability to solder and unsolder SMD components
  • Proven ability to learn new, required skills to ensure the best possible customer experience, we will train on electronic/cell phone repair
  • Excellent communication and customer service skills
  • Strong organizational and time management skills
  • Able to keep your composure when faced with multiple deadlines
  • Great attention to detail
  • Ability to work flexible hours, including weekends
  • Reliable transportation

To apply, please send your resume (inline, Word Doc or PDF) to jobs@flashbackdata.com

Flashback Data is an equal opportunity employer.