Along with our accredited digital forensics lab, we have a full service data recovery lab to recover data from devices that are not accessible by normal forensics tools.  Many times, hard drives can get damaged and sometimes even intentionally.  A typical forensics lab would normally just set these devices aside, unable to do anything with them.  Our lab has the capability to recover the unrecoverable, in-house, without sending the device away and breaking chain-of-custody.  We can recover from:

Crashed Hard Drives

Hard drives can crash due to daily use over a long period of time or because of accidents. Flashback Data can recover data from your hard drive if it has crashed and you’re unable to recover data on your own.

Broken Mobile Phones

It can be difficult to retrieve data from broken mobile phones. Flashback Data can recover data from even the most damaged phones.

Damaged Memory Sticks

When memory sticks or USB drives are damaged, it may seem like your information is lost forever. We can perform data recovery and retrieve your data within a few days.

Nonworking Servers

Contact Flashback Data when your servers fail. We can recover your missing or lost data.

Legacy Backup Tapes

If you have an old backup tape you can no longer access, we can help you extract the tapes regardless of type. We offer reasonable prices and a quick turnaround for these services.

Our Forensic Process

We have streamlined our forensics process to make it similar to how an investigation works. Not every investigation is the same, but there are similarities in the process.

Step 1: Engagement

Before beginning an investigation, we will have a meeting to discuss case objectives and create a detailed work statement.

Step 2: Preservation

No matter how many devices are involved in the case, the next step will be to preserve the evidence and begin a chain of custody through verified copies of evidence. This will help track the movements to and into our lab and save the original data.

Step 3: Investigation

Investigation is where the main work happens. Our experts will retrieve data, analyze it, take notes, and build a credible story with the data.

Step 4: Reporting

When the investigation is complete, we compile everything into a report explaining our findings. They are clear and easy to understand for people with all different levels of knowledge with technology.

Step 5: Testimony

Our experts can testify as a witness in court on the case findings and observations if necessary.

Data Recovery Process

One of our customer service representatives will give you a scenario-based quote and explain how the process works. We also provide a time estimate depending on your chosen service level. We offer many options from low-cost and low-priority to emergency and same-day service.

The first step to data recovery is filling out paperwork electronically or manually. After the job is checked into the system, we send you an email and call you when your media has arrived. The email will contain a username and password so you can check your recovery job’s status throughout the process.

Next, our technicians will diagnose your device. After they have discovered how to recover data from your device, you will receive a quote of the costs and you can either deny or accept the quote.

When you accept the recovery quote, we start the recovery process. After it is completed, we will send you a file listing to verify the recovery. Lastly, we will review and approve the file listing and place the recovered data on another form of media. We will then ship the data back to you or you can choose to pick it up.


Flashback Data has worked for clients around the world since 2004 on sensitive incident investigations and forensic data recovery services. We have worked for corporations, law firms, and foreign governments.

We have a ISO/IEC 17025:2017 laboratory that is accredited by the American Society of Crime Laboratory Directors. We also have several certifications:

  • Certificate | ALI-113-T
  • Field of Accreditation | Forensic Science Testing
  • Discipline | 9.0 Digital and Multimedia Evidence

Our personnel are experts in law, criminal investigation, intelligence, fraud examination, and information systems and security and our forensic examiners are highly credentialed in many fields.

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Our Lab

Flashback Data has a secure facility that will protect your media at all times. The lab features four zones equipped with 24/7 monitoring, antistatic flooring, class 100 clean room workstations, flash memory and mobile phone repairs stations, thousands of hard drive replacement parts, and more.

The forensic lab has powerful workstations and fast hardware imaging stations, as well as dozens of terabytes of storage.

To recover data from a device, the environment must be clean since any dust, fingerprints, and dirt can harm the recovery process. Flashback Data performs all recoveries in a safe and clean environment for the best results possible.

For more information on our data recovery services, click here.

Learn more about our lab and digital forensics services:

Read about how our process works!
Learn all about why using an accredited lab is important.
Read all about our accredited data recovery and forensics lab.
Visit our frequently asked questions page.

Please call us at 866.786.5700 to speak to one of our case managers to see if we can help you in your matter.